Shipping costs is determined by the carriers and depend on the options you choose, the size and weight of the item, and where the order is going. To estimate shipping costs, place an item in your cart and then click the proceed to checkout button. On the order confirmation page, you may choose different shipping options and preferences to see how the prices and delivery estimates change.

It generally takes a business day for your order to be processed via the authorize.net secure network and your bank. When the order has cleared we will ship your order. Orders leave our facility at 4pm PST.

If it is a rush order, please call us for immediate release of goods. Authorize.net and your bank may take a day to process the money exchange and we cannot release goods without confirmation funds have arrived.

When we ship your order we will issue an email with the tracking number.

Lifetime Warranty

FlowKooler guarantees that its products are free from defects in faulty workmanship and defective materials only if it is determined to FlowKooler's sole satisfaction that the products are, and have been subjected to, ordinary use and service and have been properly installed by the purchaser (see instructions shipped with product).   

FlowKooler’s Warranty is null and void if the product is or has been

1. altered in any way e.g. polishing, chroming, painting, powder coating
2. used for racing
3. blown up, burnt stators or stripped rotor threads
4. cracked housings, blown bearings or shaft breakage
5. scratched, damaged due to incorrect installation and/or over-tightened

This warranty does not apply to any product where failure is a result of misapplication, improper use, or maintenance nor is there any warranty expressed or implied as to the merchandise-ability of the product. 

This warranty is valid for the original purchaser and is not transferable.

FlowKooler in no event shall be liable for labor, special or consequential damages, property damage or bodily injury or death or damages to or loss of use of any property directly or indirectly attributable to our products and under no circumstances any charges in excess of the invoice amount of the product proven to be defective.

If any product fails to conform to these warranties FlowKooler will, at its sole option and as its sole and exclusive liability hereunder, for a period of the life of the original owner replace the product proven to be defective. 

THIS WARRANTY EXCLUDES ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, ORAL OR WRITTEN, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

Process to Return Merchandise

If product was purchased from a FlowKooler distributor please return the the pump the place of purchase and follow their return instructions.

NO merchandise may be returned to FlowKooler for any reason without prior approval by authorized representatives of FlowKooler.

Follow these steps in order to ensure proper return of merchandise:

1. Contact FlowKooler and provide FlowKooler with full and proper information regarding the details of the merchandise to be returned, such as reason(s) why, date of purchase, etc.
2. All returns must be accompanied by a copy of the original invoice.
3. All merchandise must be properly repackaged in order to ensure safe shipment and delivery of the merchandise to FlowKooler
4. Flowkooler will exchange unused pump in new and saleable condition in original packaging, subject to a 20% restocking charge.
5. Freight charges are the responsibility of the customer if a warranteed failure has occurred with one calendar year of the pump sale date.

Flowkooler reserves the right to apply a restocking charge and/or deny credit to the customer for returned merchandise that has been special-ordered, altered, modified, damaged, or otherwise changed from its original state, regardless of reason. Original shipping charges will be credited only in the event of a shipping error by Flowkooler. All other incurred shipping charges for returned merchandise are the responsibility of the customer or distributor.